Warranty, replacement and claims
Send the invoice and exact product details first. Shan will confirm what support terms apply to the relevant B2B order instead of making a generic promise online.
How do I ask about a product issue?
Send the invoice number, product name or SKU, and a clear description of the issue to Shan on WhatsApp. Shan will review the relevant order details with you.
What warranty or replacement terms apply?
Terms can differ by product and supplier documentation. Ask Shan to confirm the terms that apply to the exact line and invoice before relying on a warranty or replacement outcome.
Should I keep the product packaging and invoice?
Keep the original invoice and product packaging until the issue is resolved. Shan may need those details to review the query with the relevant party.
Raise a claim
Send the invoice number, SKU and a photo or video of the issue on WhatsApp. Shan will review the relevant product and invoice details with you.
Raise a claim on WhatsApp