Jio needs a 4G phone
Jio has no 2G or 3G network: it runs on 4G (and 5G), with calls carried over VoLTE. A 2G-only keypad phone cannot make calls on a Jio SIM, so every customer with a Jio number needs a 4G model.
Airtel and Vi still run 2G service at the time of writing, so a 2G keypad phone works with their SIMs. For a dual-SIM buyer, check the product page for how each SIM slot works before promising that both numbers will run.
What the catalogue has today
The live catalogue lists 12 4G keypad models from ₹1,999 to ₹4,999 per piece, such as HMD 101 4G DUAL SIM, HMD 102 4G DUAL SIM, HMD 105 4G, HMD 110 4G DUAL SIM, and 23 2G models from ₹869.
Any model with “4G” in its name is a 4G line; everything else in the feature-phone range is 2G. Each product page lists features such as YouTube, Bluetooth, Type-C charging or a UPI label, so check it before quoting a customer.
Split the shelf by customer, not by brand
Give 4G models the front of the counter: they suit Jio users and customers who want the newer features some 4G lines add. Keep a low-priced 2G model for customers on Airtel or Vi who only need calls, or who want the cheapest backup phone that works with their existing SIM.
2G phones often run longer between charges than 4G ones, which matters to buyers who charge rarely. Mention it when a customer asks for the longest-lasting phone rather than the newest one.
Ask one question before billing
Ask “Which SIM will this phone use?” before you bill, and note the network on the invoice. It takes five seconds and prevents the most common feature-phone return.
